Refund Policy

We offer a 30-day return window. This means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must be in the same condition in which it was received. Products must be unopened, unused, and returned in their original packaging. Proof of purchase may also be required.

To request a return, please contact RYNSE customer support.

If your return is approved, we will provide instructions on how and where to send your package. Returns sent back without first contacting us may not be accepted.

Please Note

Returns are reviewed on a case-by-case basis.

We are unable to accept returns solely because of a change of mind, personal fragrance preference, or an accidental purchase.

Due to hygiene considerations and the subjective nature of fragrance, opened or used bottles are not eligible for a refund.

If your order arrives damaged or is lost during transit, please contact us so we can arrange a replacement at no additional cost.

Damages and Issues

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, or gases.

Sale items and gift cards are also non-returnable.

If you are unsure whether your item is eligible for a return, please contact us before sending anything back.

Exchanges

The quickest way to receive a different item is to complete a return for the original product and, once your return has been approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason.

The item must still be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed.

Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact RYNSE customer support.